Cancellation Rights

Returns Policy for Consumers

Definition: an entrepreneur is a person who concludes a legal transaction in their commercial or independent professional activity. A consumer is any natural person who enters into a transaction for a purpose that is neither commercial nor for their independent vocational activity. The following statutory right of withdrawal will only apply for transactions between Consumers and the company SONS Reparatursysteme GmbH:


§ 1, Cancellation

You can cancel your contract in writing within 14 days without giving reasons (eg letter, fax, email) or by returning the item before the above deadline expires. The period begins upon receipt of this notification in writing, but not before receipt of the goods by the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) The Cancellation period is sufficient to allow for the return of the unwanted goods. All returns must be sent to:

SONS Reparatursysteme GmbH
Loikumer Rott 9
DE 46499 Hamminkeln (Germany)
Fax: 0049 2852 9652 332

§ 2 Consequences 

In the case of an effective cancellation the mutually received considerations are to be returned. Goods returned in a used or damaged state will only be partially refunded, if at all. Testing the properties and functioning is not considered as using the product as long as it is limited to such an operation as in a traditional shop or wholesaler. Goods are to be returned at our risk. You must bear the cost of return. Obligations to reimburse payments will be fulfilled within 30 days after receipt of the returned goods.

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